We are immensely proud to announce that we have received two awards in January 2025! The Royal College of Chiropractors have awarded us the Patient Partnership Quality Mark (PPQM) and the Clinical Management Quality Mark (CMQM). Both are valid for three years. These prestigious awards highlight our commitment to providing the highest quality of care and service to our patients.
🏆 What do these awards mean?
The Patient Partnership Quality Mark (PPQM) recognises excellence in meeting patient expectations. The focus is on key areas of the patient experience, including:
– Accessibility and ease of booking
– Cleanliness and safety of our clinic
– Respect for privacy
– Effective communication and patient education
– Comprehensive record-keeping.
We strive to ensure our patients feel valued and cared for in every aspect of their experience with us. The Clinical Management Quality Mark (CMQM) acknowledges our dedication to operating within a structured and managed clinical environment. To qualify we have to demonstrate excellence in areas such as:
– Clinical audits and risk management
– Incident reporting and outcome measurement
– Patient satisfaction and emergency procedures
– Robust operational policies.
We’re honoured to have our application described as “outstanding” by the awarding committee. These awards reflect our commitment to your health and well-being, and we thank you for being a part of our journey! They also recognise the work of the whole team behind the scenes. Your trust inspires us to continuously improve and provide the best possible care.
