We’re back – although things are a bit different…
We are very grateful for the patience and understanding of the many existing and prospective patients who have been asking when we will be able to offer hands-on treatment again.
The health and safety of our patients and staff is our first priority, which is why we took the decision to cease face-to-face consultations two months ago.
However, we’re delighted to announce that, following the easing of COVID-19 lockdown restrictions, the steady lowering of new cases in the community and the changes we’ve made in the clinic, we will be open again from Tuesday 26 May.
We’ve made some changes
We have undertaken an extensive assessment of the COVID-19 infection risk to patients and staff. As a result, we have made some changes to our working practices to reduce the risk as far as practicable.
We are keeping the situation under constant review and hope to gradually return to normal practice as the threat from COVID-19 recedes.
For now though, there are some significant changes which we ask you to take note of so that we can provide you with effective care that is also COVID-safe.
In order to restrict the number of people in the clinic at any one time, we will be operating at reduced capacity. Appointments will be staggered to avoid patients coming into contact with each other.
Patients will be asked to come to the clinic alone, unless they are a minor or need assistance.
Couples or families coming for treatment should come in one at a time.
You will be asked not to arrive early or late, but at the appointed time. We will be running on time (yes, really!).
If we are not able to see you on time we will contact you.
If you are not able to arrive on time, we ask that you contact us; it may be that we have to reschedule your appointment.
Time will be allowed after each appointment for sanitisation of the treatment room and common areas of the clinic.
You will be ever-so-politely requested not to remain in the clinic longer than necessary after your appointment.
You will be required to complete a COVID-19 screening questionnaire prior to your appointment.
You will also be required to give your consent to the risks of attending the clinic.
We will check your temperature on arrival.
Practitioners will be wearing a face mask, gloves, an apron and protective eyewear.
You will be required to wear a face mask throughout your visit. Preferably, you will bring your own mask and be wearing it on arrival. However, masks will be available for purchase in the clinic at £1 each if you forget to bring your own.
You may like to bring a clean towel with you (beach or bath towel size) to put on the bench during your treatment.
A rigorous cleaning regime is being employed in the clinic to ensure everyone’s safety, with high contact areas being sanitised after every patient visit.
We have a forced ventilation system which constantly exchanges the air throughout the clinic, reducing the chance of viruses accumulating.
We ask you to avoid touching any surfaces if possible and that you wash your hands on arrival.
The washroom basin has been fitted with a lever style tap which is designed to be turned off with your elbow to avoid re-contamination.
Hand sanitiser is available throughout the clinic and you will be asked to use it before entering the treatment room and again as you leave the clinic.
Please bring the minimum of articles with you and remove all jewellery and watches in advance.
Payment should be made by card if at all possible and this will be done ‘Contactless’.
Should you come?
While there is active spread of COVID-19 in the community, we ask you to carefully weigh up your treatment needs against the risk of Coronavirus infection.
The NHS has issued guidance on who is most at risk from COVID-19 and we ask you to check yourself against this list before booking. We are doing all we can to protect patients and ourselves from infection, but the risk can never be reduced to zero. You will therefore have to accept responsibility for your decision to come for treatment.
People at moderate or high risk of serious illness from COVID-19 are defined below (as at 20 May 2020)
High risk people (clinically extremely vulnerable):
- Have had an organ transplant
- Are having chemotherapy or antibody treatment for cancer, including immunotherapy
- Are having an intense course of radiotherapy (radical radiotherapy) for lung cancer
- Are having targeted cancer treatments that can affect the immune system (such as protein kinase inhibitors or PARP inhibitors)
- Have blood or bone marrow cancer (such as leukaemia, lymphoma or myeloma)
- Have had a bone marrow or stem cell transplant in the past 6 months, or are still taking immunosuppressant medicine
- Have been told by a doctor they you have a severe lung condition (such as cystic fibrosis, severe asthma or severe COPD)
- Have a condition that means they have a very high risk of getting infections (such as SCID or sickle cell)
- Are taking medicine that makes them much more likely to get infections (such as high doses of steroids)
- Have a serious heart condition and are pregnant
People at high risk from coronavirus should have been informed via a letter from the NHS.
If you are in the high risk group, it is not appropriate to have a face-to-face consultation at this time. However, if you are in need of our help, please call the clinic and one of our chiropractors will discuss the options with you.
Moderate risk people (clinically vulnerable):
- Are 70 or older
- Are pregnant
- Have a lung condition that’s not severe (such as asthma, COPD, emphysema or bronchitis)
- Have heart disease (such as heart failure)
- Have diabetes
- Have chronic kidney disease
- Have liver disease (such as hepatitis)
- Have a condition affecting the brain or nerves (such as Parkinson’s disease, motor neurone disease, multiple sclerosis or cerebral palsy)
- Have a condition that means they have a high risk of getting infections
- Are taking medicine that can affect the immune system (such as low doses of steroids)
- Are very obese (a BMI of 40 or above)
If you are in the moderate risk group and in need of treatment, we will see you for a face-to-face consultation on the understanding that you accept the level of risk involved.
If you have symptoms of COVID-19, you must not attend the clinic. The list of main symptoms currently identified by the NHS is:
- high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
- new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal.
In Dorset we are been fortunate to have had one of the lowest infection rates of COVID-19 in the country.
We believe that now is the right time to start seeing patients again but you can rest assured that at Casterbridge Chiropractic we are committed to ensuring the risk of transmission is kept as low as practicable.
We look forward to seeing you, albeit from behind a mask!